A heartbroken daughter submitted a formal complaint to NHS following the death of her mother, blasting the hospital for “gross incompetence”.

On December 16, Lynn Barrie’s 78-year-old mother, Maureen Paterson, was admitted to University Hospital Wishaw on North Lanarkshire, Scotland after suffering from various cognitive issues.

While at the hospital, Paterson called her daughter to say she is in a “terrible state”- that her stoma bag was incorrectly fitted, and the nurses had been sticking them on with surgical tape.

Paterson was also not given her asthma inhalers for three days before contracting Covid-19.

“She was moved to a single room in the Covid ward and we warned staff again that she is very frail, unsteady on her feet and at a serious risk of falling,” Barrie said in an interview.

On January 28, the family was informed that their mother had fallen and broke her hip.

When the family went to visit her, Paterson was found lying in her room on just a mattress with no ability to go to the toilet.

“One family member had been told the fall happened at a particular time and we were told another. This leads me to believe they have no idea when she fell and how long she was lying there,” said Barrie.

“Myself and my daughter went to see her and she was lying in her room on a mattress on the floor. I could not believe it that she had not even been put into a bed.”

“When mum was admitted we asked if she could have one-to-one care as she was very frail and if she fell she would break her hip, but they stopped that,” Barrie added.

“There was no means for mum to go to the toilet as she had no catheter or a urinary pad. We were advised by the staff that they were intending on using a bedpan on mum whilst her hip was broken.”

Paterson died on February 5.

“We are all absolutely devastated. I would not want any family to go through this. We gave the staff several warnings and now this has happened. This is gross incompetence as far as I am concerned,” Barrie said.

“We are well aware of the great nurses and staff at Wishaw that go above and beyond for their patients, but in this instance, the staff have failed in their duty of care to my mum.”